Call Recording Solutions

Swift IT Computer Services | IT Support in Milton Keynes

SECURE AND COMPLIANT CALL RECORDING SOLUTIONS

For UK businesses, compliance with regulatory standards such as GDPR and PCI-DSS is critical.

Call recording is a key component in ensuring your business meets these requirements while also enhancing customer service and internal training. Swift IT’s Call Recording Solutions offer a secure, reliable, and easy-to-use platform that captures, stores, and analyses conversations, keeping you compliant and well-informed.

WHY CALL RECORDING IS ESSENTIAL:

Call recording helps UK businesses resolve disputes, monitor quality, and ensure compliance with stringent legal standards.

Our solution allows you to store, retrieve, and analyse recorded conversations, providing flexibility and peace of mind.

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KEY FEATURES:

GDPR and PCI Compliance: Ensure all your recorded conversations are fully compliant with UK data protection regulations, with secure encryption and storage.
Advanced Search and Retrieval: Easily locate specific calls with powerful search filters, including date, time, and keyword options.
Speech Analytics: AI-driven speech analytics help identify trends, detect key phrases, and measure customer sentiment.
Scalable Storage Options: Choose from secure cloud storage or on-premises options to suit your business’s size and needs.

BENEFITS:

Improve Customer Service: Use recorded calls to train staff, monitor service quality, and identify areas for improvement.
Ensure UK Regulatory Compliance: Protect your business from legal risks by maintaining a secure archive of customer interactions.
Enhance Insights: Gain valuable insights from recorded conversations with our advanced analytics tools, helping you make data-driven decisions.

Looking for a secure and compliant call recording solution?

Get in touch today to schedule a free consultation or request a demo.

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NEED A QUICK QUOTE?

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CALL RECORDING SOLUTIONS

SECURE AND COMPLIANT CALL RECORDING SOLUTIONS

WHY CALL RECORDING IS ESSENTIAL:

KEY FEATURES:

BENEFITS:

Looking for a secure and compliant call recording solution?

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